Terms & Conditions

At The Good Edit Club™, we take pride in providing top-quality digital assets for filmmakers and video editors. Your satisfaction is our top priority, and we want to make sure you have the best experience possible with our products.

That's why we're proud to offer our 14-Day Satisfaction Guarantee. If for any reason you're not completely satisfied with your purchase, simply follow the steps outlined below, and we'll work with you to resolve any issues you may have encountered.

To be eligible for our 14-Day Satisfaction Guarantee, please adhere to the following terms and conditions:

  1. Reach out to our customer support team within 14 days of your purchase by emailing support@thegoodedit.club with the subject line "14-Day Satisfaction Guarantee."
  2. In the email, include your name, order number, a brief description of the issue you're experiencing with the digital assets, and specific feedback on why you're dissatisfied with the product.
  3. Our customer support team will review your case and respond within 2 business days with a resolution. This may include offering alternative assets, providing technical assistance, or processing a partial refund, depending on the situation.

Please note the following:

  • Refunds are granted at our discretion and will only be considered in cases where we're unable to resolve the issue or provide a suitable alternative.
  • Partial refunds may be offered instead of full refunds to discourage policy abuse.
  • The 14-Day Satisfaction Guarantee does not cover issues resulting from misuse, unauthorised modifications, or external factors beyond our control.
  • Customers are limited to a maximum of 1 refundable items within a 2-month period. Refund requests exceeding this limit may be denied.
  • We reserve the right to refuse the guarantee for future purchases or ban customers from our store if we identify a pattern of abuse.

Our focus is on providing excellent customer support to help you use our products effectively. We're confident in the quality of our products and believe you'll love them as much as we do. Thank you for choosing The Good Edit Club™, and we look forward to helping you bring your creative projects to life!